Disappointing service - sizing inconsistent Don't expect any "customer service" or feel like a valued customer once you have paid and received your items. For my last order, one of the dresses was "unavailable" and cancelled. The other dress came but it fitted as two sizes too small! When I complained I was told it was supposed to be "form fitting dress" therefore will look smaller - looking smaller and being smaller are two totally different things. The Customer Service agent asked if I would send photo's so I sent photos of about 6 other SAME SIZE Karen Millen dresses, including a Pencil Fit (tight from waist down) to show I'm consistent in my fitting. I was told it was the style of the dress therefore there is nothing wrong with the size! Three of the dresses I showed for comparison, came with different size belts which I also sent a photo of, really to show that sometimes mistakes happen, but Karen Millen conveniently didn't acknowledge that fact. Unfortunately I live in a place where I am charged extra customs & vat on delivery, would have to pay shipping to return and repay shipping and new customs & vat charges to receive the correct size dress - not worth the hassle and will not shop with them again. Having purchased 11 dresses in 6 months I expected more!