Poor quality, sent out damaged and used coat, the coat was not folded and more like child packed it to the bag. Not what you expect £330 coat look when you open the parcel. Lining not sown in a pocket, stitching of the coat overall poor, fabric not what you expect that price range coat to be more like £40 coat from super market. One cs agent suggested -15% refund to me to keep the coat, and told the tailor to quote a higher price, this man suggested they pay for the repair after I provide a receipt from the tailor, and asked if the quote is enough for them. 3rd cs agent told rudely they won't pay and send the coat back. Random answers up to who reply to you. Another parcel was lost by Evri but Karen Millen's customer service let me in no need to wait 4 weeks until they can refund or send out a new... No proper customer service they can be contacted by Facebook or Twitter... KM was once a great brand now only name left... Avoid...