If I could rate less than one star I would!... I'm deeply upset. I ordered nearly $2k of clothing from KarenMillen.com.au (not knowing it was coming from the UK...) for my 50th birthday - it's now heading into Christmas season and where are my clothes???. The order was split into two packages and I have received one package with the least amount of items. My order was placed on 2nd October and when tracking my 2nd parcel I could see that it had been held up in customs (DAI) since 17 October. I have been trying to follow up since then - it has been 5.5 weeks that my package has been delayed by DAI post. There is NO ONE you can talk to. The phone lines are bogus, no matter how long you wait you are NEVER next in the queue. The email support is also terrible, you get repetitive messages asking for, or saying, the same information over and over again and then they request information you have already provided but 3 weeks later.... I've sent my payment invoice/email and my afterpay payment proof and still NOTHING. To make matters worse, Karen Millen is the same, no one you can talk to about this and they just wipe there hands of it (via email...) I think I will take this to my social media AND the media so every person and every business can know to steer clear of these two companies! ENOUGH IS ENOUGH!