I purchased an evening dress and it was too big. Ive purchased quite a few outfits from Karen Milen and typically they run small. However, this dress was very large. I have also returned items before and never had to pay. I also had some shoes to return. I would have gladly taken an exchange but thats not an option. Because the items were from separate orders i had to pay $20 and i was not able to get a replacement at the same cost. I will now have to seriously rethink any future purchases. I would also like a refund of the $24.00 i paid for the expedited shipping program