I returned a very expensive dress via return to sender and spent fifty dollars to do so I emailed the company multiple times to confirm they received the return. Weeks later I get this response that since I didn’t use their “portal” (NOTHING in the paperwork that arrived with the dress that was too small mentioned this absurd caveat) and the company refused a refund. They basically stole 400 dollars from me. Other tragedy is it fit my friend like a dream but I returned it still paid for it plus 50 for postage and they HAVE STOLEN FROM ME. how do you treat people this way ??