I have experienced the worst customer service from Karren Millen. The item I ordered was delivered to the wrong address, a photograph was taken of the item inside a building I don’t recognise. Their customer service disregarded my comments, claiming the parcel was delivered to the correct address, they tracked it to a nearby location, but this definitely is not my address! They will not accept my complaint that the parcel was photographed in an unknown place and cannot provide a photograph of the outside of the building which would tell me where the item was left. Karren Millen completely dismissed my comments and closed my case with no resolution found. Karren Millen has assumed I am lying and has refused to help which I have taken great offence to. I’m left with my money taken and a missing order, I feel like I have been robbed by this company. I'm extremely disappointed by this appalling experience.