I am a first time buyer, who is now a last time buyer. After checking the return policy, I ordered a dress. It didn’t fit. I requested to process a return and have gotten nothing but a runaround. The dress was not on sale. The tags are still in place. I tried to process the return the day after I received it, only to be told they were having trouble processing it, that the issue was on their end - not my fault. But now it’s been a couple of weeks, and after repeated emails and texts, I still have no way to return the dress and receive the refund. Is this company a fraud?