The worst customer service I have ever encountered in my life!!! Be aware, they are horrible! Zero training on customer relationship management. The employees: Nimat (the worst, zero relationship management, not solution oriented, they simply DO NOT CARE), along with others that I communicated with.. The story: I bought a dress on sale for 150.28 pounds. I have placed the order on June 10. This review is for Karen Millen (KM) and their associated shipping company HivedSpace. There was an attempted delivery on the 13th (during working hours, we were not home), more importantly no communication via email that there will be an attempted delivery! So that I work around it or make sure to write them a note to leave with concierge (like ALL other courriers do!), so I followed up with KM on what happened with the parcel, they were clueless, the only sent me the tracking link and said to wait! NO solution offered (incident 1), I then found a way to write a note on the delivery link to leave with concierge and also pick June 15 as delivery day. No one showed up, on Monday June 17 I followed up again with KM and they said they escalated the issue with the courrier. Tuesday June 16 again, no updates, nothing, and all KM was suggesting was to wait, taking into consideration that I need the dress by FRIDAY 21! I ordered June10! So at this stage, I went to the courrier customer service to get answers (at least they provided me with that! saying that "probably" the parcel was lost!) and that KM shall issue me a reshipment. I went back to KM to update them (basically doing their work! and sent them screenshots of the conversation with the courier). This is Tuesday June 16, their reply was they cannot do anything I have to wait till June 24 (until their internal investigation is over), keeping in mind that I mentioned that I needed the dress by Friday 21 and still they kept telling me they can do nothing! Today I recontacted the courier company and HIVED (the courier) confirmed to me "today" that they are certain that the parcel is lost and that Karen Millen are informed. Obviously they did not contact me, so I went ahead to contact them, I knew that they wanted to issue a refund as my size if out of stock (size 6), so wanted them to send me size 8 instead of refund as i did not want a refund! They said no :) I also requested to speak to the manager! Coz the way they treated me is bizarre! Why the customer has to suffer if they and their courier are at fault?? They refused for the manager to get in touch with me! Nimat's reply to my request of speaking with a manager is that the manager will tell you the same thing! They refused to ship me size 8 and "Nimat" with all the rudeness said that i have to reoeder it! imagine??? And why?? Because, I paid 150 pounds for the dress on sale, now it is back to 235 pounds so they want me to order the same dress the same dress that was not delivered to me!! They want me to reorder it and pay a different price for it. For a mistake that they did! So if you order from this place and you get your delivery then great, but any interaction with the customer service will be your absolute nightmare. I expected trained employees from KM and wayyyyy better service. I will never buy again from this place and advise everyone not to buy from them as they DO NOT RESPECT THEIR CUSTOMERS.