I ordered 2 dresses and a jacket. The quality is similar to H&M and I though it was incredible that he jacket had an open seam, when the prices are 3x versus other brands with similar quality. To return the items was a nightmare, it cost me over 50 EUR (so if you are outside UK don't even think about ordering unless you are sure about your size and what to expect regarding the value for the money).On top, Karen Millen charged additional 2 pounds per each return, not that it's a lot, but considering I paid so much to ship it there, i thought it was an absolute lack of respect and interest to the customer outside UK. Additionally, there's no way you can contact the brand via phone, especially if you are outside UK. What was also disappointing is that the clothes look beautiful on the site, what you actually get does not compare- and it's incredible how Lidia Millen endorses this (actually made me buy it initially). None the less, be very careful on the pricing- hours after I placed my order for a total of about 400 EURO they launched promotional prices and I could have bought the same items for about 50% of the cost which was as well incredible. In summary- actual quality not worth the price and the cost to return is ripping the customer off.