I’ve had a truly frustrating experience with Karen Millen’s customer service. Due to a mix-up, I mistakenly sent a return meant for ASOS to Karen Millen. I alerted the customer service team in advance and provided tracking information, which confirmed the package was delivered. Despite this, I’ve been told the package cannot be located, and my attempts to get updates have been ignored. The customer service process is deeply flawed. Communication is limited to text messages, where you’re advised to wait up to an hour for a response. In reality, I waited over 12 hours for a reply and then had to endure further delays between responses just to complete a single conversation. It’s shocking that a brand positioned as high-end can’t provide better support— a budget retailer, offers far better service. To make matters worse, Karen Millen’s lack of action means I could lose my ability to return the item to ASOS within their return window, resulting in a financial loss. This situation has been incredibly stressful and completely avoidable if proper care had been taken. I expected much better from Karen Millen. Their customer service does not reflect the quality or reputation they claim to uphold.