Purchased 3 coats from Karen Millen and followed their size guide, which mind you weren't accurate. I wanted to exchange 2 of the coats for a smaller size and they don't do exchanges. Ok, so I asked if I repurchased the coats, would they honor the price I paid for the 2 larger sized that I was returning, to then repurchase in a smaller size. No. I basically have to pay almost 250$ more for the same 2 coats that I am trying technically exchange for smaller sizes. Same coats. 250 more. Insane and ridiculous. So now it looks like I'll be returning all 3. Shameful customer service. Really.