Karen Millen to be my fave shop. I’ve read all these reviews and totally agree. I used to only purchase the premier service for free returns (but also free delivery as an aside). Now they charge the premier fee only to give you next day delivery only. They didn’t even send me a email to say they were changing their t&cs!The main thing I want is free returns and delivery. I don’t care about the ‘next day’ bonus. I don’t want to pay for delivery and returns if I’m such a regular customer. They have utterly deteriorated. Such a rip off service and trying to scam you for paying for it. I’ve spent thousands of pounds in their shops and online. This is all very disappointing. At one time karen millen was high end. Unfortunately no more. They’ve lost my custom now….and seems as though there are many disgruntled customers unhappy with similar issues. You need to up your game Karen millen! Shame on you