I ordered a dress for a birthday gift and acoording to the information indicated on the site, I was expecting to take delivery of the item between 21 April and 23 April 2020 but at present I have still not received it. Failure to deliver after the agreed deadline is a breach under the Consumer Rights Act 2015. I’ve written to customer service every day since April 20 to find out delivery date, but they refuse to provide me this information. In responce to my request for refund for undelivered order, the customer service categorically refuses without explanations. Thus, Karen Millen refuses to deliver me the order on time and refuses to return money for undelivered goods. This is the first time I’m faced with such fraud. Now law-enforcement agencies will deal with this issue.