I have returned an item through Royal Mail tracking which has been received and signed for. I am being told they have not received the return in spite of the evidence of a signature. I am told I will have to wait until at least 3rd June for a refund because of Covid 19 however when I ordered they had taken my money and I received the item within 24hrs. Covid didn't stop them taking my money but apparently it affects the speed in which they can do a refund. Please everyone think twice before ordering from this company. They don't even have a phone number to ring.