I found Kent Street Cellars to be extremely helpful. My email question was answered quickly by a human being. This was great. Website was easy to use. The selection was great. When my sister Brigid phoned Kent Street, she also had a helpful person. My order for my sister did arrive safely. The only issue is that the Delivery service used , did NOT bother to call my sister's apartment even though the number of the unit was provided. Also her home phone number was provided. She was waiting in the apartment and also following progress of delivery online. Brigid noted that the delivery updated to say that it was delivered: however she had not been called. She hurried to the front door of the apartment building and her wine delivery had been left there. NO CALL was made. That is poor service on the part of the Delivery service.