Tried to order online but ran into a bit of trouble (my fault) and eventually made a phone call for assistance. The guy who answered was absolutely terrific as far as customer service, so helpful (and I needed it). You see the purchase was a gift for a birthday on the 05/02/2021 and it had to be shipped to a small town in the west of Queensland (back of beyond) before that date. The date of purchase was 29/01/2021 and with that destination, it was pushing to get there. It arrived safe, in perfect condition before the birthday date, with days to spare...... don't know how you did it but thank you so very much. The bottle of Penfolds Fortified Grandfather Tawny 750ml must be good because the birthday girl never knocks it back and keeps on requesting it as a must have. She had the biggest smile when we were there for the party and hid the bottle from envious quests. It was for her eyes only.