the order was processed and dispatched promptly. The courier claimed they could not deliver on their first attempt "because you were out" which was strange given that the delivery address was a large office building in the Brisbane CBD and it was a week day. They delivered the following day. The whisky was quite poorly packed - the bottle was free to slide within the metal container and had heavily dented the top and bottom of the can - this clearly indicated some pretty heavy blows of the bottle against the lid and base of the can. The can was just loosely wrapped with some bubble wrap and was free to roll around inside the cardboard box. I would anticipate breakages if this is the standard quality of packing.