I recently ordered several bottles of liquor from Kent Street Cellars, including two bottles of The Glendronach Cask Strength Batch 10 Single Malt Scotch Whisky (700ml). Unfortunately, these two bottles were missing from my delivery. I immediately contacted customer service to resolve this issue, but their response has been incredibly slow. It has now been over a week, and I have yet to receive any reply to my multiple inquiries. This lack of communication and customer support is unacceptable, especially considering the high value of the missing items. I am highly disappointed with the service I received from Kent Street Cellars and cannot recommend this retailer based on my experience. I hope they improve their customer service and communication in the future to avoid such issues for other customers.