I purchased a pair of the Rougue Boots on Thanksgiving during their sales, the order was confirmed and the funds taken from my account, I then received an email 4 days later telling me they had canceled my order because of lack of stock. Now mind you when I ordered the item it was in stock. The customer service is awful I messaged and emailed to explain the situation and got some regurgitated reply and no apology at all. That was supposed to be my Christmas present from me S.O. so yeah I'm a little disenchanted with Killstar right now, when you do well its really well, but when it's a less than desirable experience your customer service is awful and really left a bad taste in my mouth about the brand.