KILLSTAR Reviews

Name: KILLSTAR
Rating: 2.46

2.5 Rating 154 Reviews

34 %

of reviewers recommend KILLSTAR

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Metrics

2.5

Based on 154 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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KILLSTAR 1 star review on 2nd April 2024

Edith

KILLSTAR 1 star review on 21st March 2024

NEKOMAN Mr Horror Business

Anonymous

Anonymous // 01/01/2019

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“Crypt creeps platform boots. Be very careful buying Killstar shoes, these are not the quality they are advertising. I bought these boots new for £70.55 three months ago and now the sole has split through. I am a small person, these were worn to work and back (office job) and these shoes did fit fine as in they were the correct size. However their response was 'customer care issue', I'm old enough to know how to take care of shoes and never in my life have I split the soles of shoes especially ones as thick as this so these shoes are clearly not of quality material. I have had boots for years including demonia platforms but these Killstar boots are the only ones that split and they haven't taken any ownership. Avoid the shoes as you can see on the photos the Made in China sticker outlasted the boots! Date of experience: 11 September 2024”

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Posted 2 months ago

“Do not order from this website. it's a scam. I ordered 3 items that ended up being defective. It's was a glass water bottle for $44.99, a necklace for $29.99 and wallet for $28.49. The water bottle leaked water, the necklace broke within a few hours and the wallet has metal piece (which scrapes it). Kate told me they couldn't refund me the money because it's a wear and tear issue. No, you guys sell defective products. Then when we tell you about it. You guys say that I caused the issues because you guys don't want to take responsibility for selling defective products. I will never order from this website, again. Please don't order from these people they will sell you defective products and refused to refund you your money. I wasted $103.47 of my money. Please learn from my mistake.”

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Posted 7 months ago

“I got TWO bags within the time of a year. First one is completely destroyed from normal use and when I kindly ask for a way to fix it, sending a new bag or even sending this one for inspection they answer just by watching some bad pictures that I did an "abrasive use" what does it mean, am I made of sandgrip? I just used it normally and since all the sealing and finishing is lousy the lining broke and all the bag looks too worn for the time of use. I demand a double check and even if I need to send your products for inspection I will, it's not normal to break apart this way in less than a year the bag and less than a month the suitcase...So better have a nice answer to a good customer than wash off issues with mean answers. I know my rights as a customer and I will go all the way with them. I made a claim at European Warranty and Qaulity Agency and I will go all the way with it...”

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Posted 7 months ago

“Will never buy from Here again. Bought a pair of Creepers, wore it about 5 Times. They broke completly inside, no refound”

KILLSTAR 1 star review on 19th March 2024

Helpful Report

Posted 7 months ago

“Bought a pair of Creepers, wore it about 5 Times and the left Shoe was broken completly inside. No refund, they told me it was my fault”

KILLSTAR 1 star review on 12th March 2024

Helpful Report

Posted 8 months ago

“I was a loyal customer for years but their quality has gone down hill. I recently had an item break after wearing it only wearing it 3 times. The zipper just split open. Their sizing is inconsistent, fabric is all plastic if you read the materials and I’ve had several items rip immediately. I left a one star review of the recent zipper incident and customer service reached out. When I told them the item was left in the hotel I was on vacation in they basically said never mind. When I expressed that I felt they reached out to save face on my bad review someone else responded asking me to fill out a form in the future instead of a review. Don’t buy from this brand because you’re just buying trash and their customer service will pretend to help just to make it seem like they are.”

Helpful Report

Posted 8 months ago

“DO NOT make purchases from this company! I placed an order for some products on February 13, 2024 and was supposed to receive that order in 2-5 days as it said when I received the confirmation email. It is now March 2, 2024 and have NOT YET received ANYTHING from the order I placed. All I have gotten from them since I've been emailing them about getting a FULL REFUND is them offering a small percentage of what I paid for the items, for me to contact "Custoner Service", which they don't even have a phone number for, and an explanation of how they will lose money and products if I cancel and get a refund...oh boohoo for them! Very UNPROFESSIONAL!!! So again, DO NOT do business with this company...very shady!”

Helpful Report

Posted 8 months ago

“Bought a pair of boots I have only had them for 2 months, I wore them 3 times and I noticed the seam on the back of the boot was coming apart they tell me they can’t send me a replacement cause it’s wear and tear. They said they are not going to replace my boots. I spent a lot of money on these boots. Don’t buy from them when the product is defective they won’t replace it and they basically want to blame it on you.”

Helpful Report

Posted 9 months ago

“I paid almost 50quid for a jumper that is on amazon for 20 and was uncharged almost 30quid because a killstar label had been sewn in. Feeling mugged off is an understatement”

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Posted 1 year ago

“Good quality, got everything in a timely fashion. Only complaint is their sizes are wonky. Especially with the shoes. I bought two sizes up and they were still a little bit snug, but other than that, everything is really great quality. I bought two shirts, a pair of pants, and a pair of boots. Pretty much what I've learned from these sites is that you have to size up on literally everything. At least by two sizes.”

Helpful Report

Posted 1 year ago

“Ordered and paid for next day delivery. Still waiting a week later. Customer service just blame it on royal mail and refuses to refund the extra postage money that I have totally wasted. Will never buy a thing from them again.”

Helpful Report

Posted 1 year ago

“Ordered Time Out Zip Denim Dress [PLUS] - 3XL / Black / 71% Cotton 27% Polyester 2% Elastane for my Dad's 80th birthday do,but it didn't arrive in time so it was left on a hanger for a while until I got out again. Right away as soon as I took it out of it's bag I noticed a very strong unpleasant stink. However I loved the dress and it fits so well,so I thought I'd wash it a couple of times in the hope the smell would go before I got to wear it. I notified Killstar this was what I was going to do ,then at least I had proof of why I washed it. I wondered if the stench was maybe the material or maybe the black dye. Washing it twice didn't get rid of the stink though,so wanting to keep the dress I bought some of those clothes aroma crystals and washed it again with both washing powder n crystals,but it still stunk,so washed it again the same. I could clearly smell the aroma crystals, but the stink was still there,just not as strong,so I decided it should be okay to wear at last and hoped nobody around me smelt anything. They didn't thankfully, but the whole time I was out in it the stench was going up my nose and giving me headaches. I had to go home and change in the end and went back out after. I've tried washing it again and again to no avail. Worst of all KILLSTAR are saying their other stock of this dress doesn't smell??? Not possible! No way they don't all snell bad! The stench was noticeable as soon as itook it out of the packaging it came in. They're refusing to take it back or refund me,so I've asked them to allow me to return it and prove to them how bad it smells and chuck it after I've proved it stinks and not give me a refund. A refund is not my issue the stench is! I won't be called a liar and it's important to me they admit I'm right! It's no use to me anyway because it smells so bad it's unwearable!”

KILLSTAR 1 star review on 12th October 2022

Helpful Report

Posted 2 years ago

“Screw this place fr. Bought the Lucifuge bell bottoms, they came in and realized they were made out of pantyhose material. You could see my privates through them. It wasn’t disclosed in the listing, in fact the listing says the could be worn to “any occasion”.. NOT WITH MY COOCHIE OUT SMH. They were $70.. and they didn’t even cover my buttcrack. They wanted me to pay to ship them back even though they were falsely advertised. I posted a fair review, not nearly as hostile as this one, and they didn’t let it on the listing. Other reviews have come in since and they’ve all been 5 stars, so I believe they filter the reviews. Also, they didn’t refund me shipping. It’s one thing if I just didn’t like them, or they didn’t fit, that would have been my bad and I would have been fine with paying to ship them back. But they were completely falsely advertises as if they were nice, black, BUTT CRACK COVERING, pants. Overall just had a bad experience with customer service. Rude for no reason. I expressed my concerns and they I’d like to return them and Ms. Stacey replied “I can confirm the Lucifuge bell bottoms are sheer and you will be able to see your underwear through them” GIRL- put it in the listing, don’t tell me about it.”

Helpful Report

Posted 2 years ago

“I placed an order on August 9th, but after 10 days I haven't received any tracking number. So I wrote to customer service. They don’t have chat. They never answer on social media or by e-mail. Luckily, my package came today, August 22. R.I.P. Slash Jeans is too big for an XS size... The legs are also a bit long (my height is 5'2"). Instead the rest – Lilith's Blood Panty, I See You Leggings, Dark Reality Mesh Top and Batty Night Dress – are okay.”

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Posted 2 years ago

“Schnell, qualitativ hochwertig, preiswert, danke!”

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Posted 2 years ago

“Very attentive and responsive specialists.”

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Posted 2 years ago

“Very attentive and responsive specialists.”

Helpful Report

Posted 2 years ago

“Ich habe das Produkt erhalten, alles funktioniert einwandfrei.”

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Posted 2 years ago

“Yeah love their products but they con you fr9m the start by offering discounts that are unavailable when you check out, won’t be getting repeat business from me”

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Posted 2 years ago

“Absolutely love Killstar. I'm still learning about their sizing, it's a little confusing however the quality is everything. All the clothes I have are so soft, I will say a bit heavy though. Anyway 10/10 highly recommended”

Helpful Report

Posted 2 years ago

KILLSTAR is rated 2.5 based on 154 reviews