Whom ever works in the marketing / sales department and made the decisions on the new kreepture really needs sacking. This has turned in to a PR nightmare. The support staff are really not interested and I doubt anything will happen to future sales of these stuffed animals, they will just keep on upsetting their customers. Its another case of a company forgetting where it came from and happy to loose customers with an eliteist attitude. Its like they dont actually want your money, they limit the number of items (half the number of the last release that sold out) instead of doing something sensible like only selling it for a limited period of time say one week or one day and fufilling the numbers sold (they dont even have to hold it in stock just say delivery will be like 3 weeks for example). You could even only realease it to accounts that have purchsed from the site in the last two weeks, in the first drop. Or even better.... take pre orders from existing customers???? All of this has lead to scalpers directly buying multiple ones of these as they dont limit house holds just peoples names. They where literlly on sale within 2 minutes on ebay at 4 to 6 times the original value. I have seen so much dislike generated by this, that it shows that this company really doesnt care one bit about its customers, which in this climate is a really short sighted and narrow way to operate. *Update* I got my details to them as they requested on trustpilot, they really didn't need them. It even fooled me a little that they cared, but all they wanted to do is say oh sorry that happened to you, which means that the response to my review on trustpilot was just a poor attempt by them trying to make themselves look better to people reading this review. My opinion still stands on how poorly this whole debacle has been handled. *Update* Further copy paste messages sent to me via messenger, some parts of the messages where not even relevant to what was being said. This is embarrassing for a company to do at best. Meaningless apologies followed by a hey its ok dont feel bad we will be trying to sell you more different products in the future.