Never experienced such a bad customer service! I bought a lot of items and enjoyed their quality. Only one jeans (41€) didn't fit. I wanted to return it (9€ porto). After 2 weeks Killstar sent me an email and told me, it wouldn't work because the jeans was full of animal hair (evidence photo showed like 10 hairs max.), but well, I understood that. So I asked them to return exactly this jeans to me, because I PAID for it (all inklusive 50€). Answer: we'll see, what we can do for you. After that I heard nothing from Killstar. I claimed and asked for the jeans again. The reply: please pay 5,99€ so we can send it back. Okay.... well... no words for that. But here's the kicker: when I click the Link to pay, it first shows the 5,99€ and after that the calculation: 41€ Jeans -41€ Jeans +5.99€ Porto +41€ Jeans =47€ What the ****? I have to pay for the jeans a second time?