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Elaine Lowe
Ordered Time Out Zip Denim Dress [PLUS] - 3XL / Black / 71% Cotton 27% Polyester 2% Elastane for my Dad's 80th birthday do,but it didn't arrive in time so it was left on a hanger for a while until I got out again. Right away as soon as I took it out of it's bag I noticed a very strong unpleasant stink. However I loved the dress and it fits so well,so I thought I'd wash it a couple of times in the hope the smell would go before I got to wear it. I notified Killstar this was what I was going to do ,then at least I had proof of why I washed it. I wondered if the stench was maybe the material or maybe the black dye. Washing it twice didn't get rid of the stink though,so wanting to keep the dress I bought some of those clothes aroma crystals and washed it again with both washing powder n crystals,but it still stunk,so washed it again the same. I could clearly smell the aroma crystals, but the stink was still there,just not as strong,so I decided it should be okay to wear at last and hoped nobody around me smelt anything. They didn't thankfully, but the whole time I was out in it the stench was going up my nose and giving me headaches. I had to go home and change in the end and went back out after. I've tried washing it again and again to no avail. Worst of all KILLSTAR are saying their other stock of this dress doesn't smell??? Not possible! No way they don't all snell bad! The stench was noticeable as soon as itook it out of the packaging it came in. They're refusing to take it back or refund me,so I've asked them to allow me to return it and prove to them how bad it smells and chuck it after I've proved it stinks and not give me a refund. A refund is not my issue the stench is! I won't be called a liar and it's important to me they admit I'm right! It's no use to me anyway because it smells so bad it's unwearable!
2 years ago
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KILLSTAR has a 2.5 average rating from 154 reviews

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