I got TWO bags within the time of a year. First one is completely destroyed from normal use and when I kindly ask for a way to fix it, sending a new bag or even sending this one for inspection they answer just by watching some bad pictures that I did an "abrasive use" what does it mean, am I made of sandgrip? I just used it normally and since all the sealing and finishing is lousy the lining broke and all the bag looks too worn for the time of use. I demand a double check and even if I need to send your products for inspection I will, it's not normal to break apart this way in less than a year the bag and less than a month the suitcase...So better have a nice answer to a good customer than wash off issues with mean answers. I know my rights as a customer and I will go all the way with them. I made a claim at European Warranty and Qaulity Agency and I will go all the way with it...