I ordered a coat worth over $300 AUD and was sent the wrong size. When I explained that their website had glitched, instead of listening they immediately blamed me. For such a high-priced item, of course I triple-checked my order, dven had my partner check it yet they refused to acknowledge any fault. To make things worse, they made me pay for return shipping. When the courier attempted to deliver it back, no one from the business was available during their own stated opening hours. It was left at a collection point, but they refused to pick it up. You would think that a business like that would be able to send ONE person to collect it but no they took so long to fix this that it eas eventually sent back to me. Their customer service was absolutely abysmal. They showed no care, no accountability, and provided zero solutions. Instead, they left me frustrated and out of pocket. For the price they charge, I expected professionalism and support, but all I received was blame and poor service. I will never shop here again.