Don’t do it to yourself. I came here and read reviews first also and I thought “there’s enough good to outweight the bad, it won’t happen to me”. It will. I ordered in April the first time. Everything was fine. Prints on the dressss I got were stuck together on arrival, but they were big enough to gently pull apart and be fine. This is important later in the story. So keep it in mind. I order early May again. Both items I receive are WAY off size chart. One men’s item and one women’s. It sucks, but I figured “it’s fine. I’ll exchange for something else, sucks I’ll be out shipping”. For clarity both items were clearance. So any difference I was getting back in store credit. I send them back $10 to ship. My total original order with S&H was $55. A few days later I see my items have been delivered and I just email to check in and make sure they made it there safe. Yes I know the policy is 7-10 on exchange processing. But “Princess” is rude and jumps back at me with the policy and they’ll hear from me when it’s done. Yea; thanks just making sure the post office was bothered to do their job. I hear back a few days later that my exchanges are on the way. Original order minus S&H was $48, they cover S&H on exchanges in the US total cost of items I got $44 (these are all invoice numbers btw), I got a $1.50 gift card. Who does their math? I’m not sure. But I don’t argue, I got my clothes. Except the dress I got Spooky Haunting, was again stuck together in many places only this time the print is small and delicate and you can’t pull them apart without damaging the print. And I tried everything. Cold water, warm water, giving it a minute in the dryer to warm them all up. Nothing. I ended up with mangled print all over the dress. Missing pieces of print and complete mess. I email; they ask for pictures. I send many. I get back “if you don’t want to send it back (NO! It will be another $10!!) then we can give you store credit which is normally 20%. So it would be $4.80, but I can do $6.50. Let me know.” $6.50...for a $24 dress that is a complete mess because of a manufacturing problem. Gee, I’d say they probably need the money far worse than us. I’ve spent over $200 this month on clothes with them from the US and UK site my purchase from the UK site last week is my last. I have asked them to delete my account including my wishlist with over 15 items I intended to buy. Do yourself the favor: don’t give them your money. You’ll get treated to their “customer service” experience.