My order should have arrived by now, like 2 weeks ago. It’s been almost a month and I haven’t received it, plus I’m a EU citizen and I have to wait whole 2 months to complain, because it’s their customer policy and noone bothers to investigate with the postal office earlier. They do it earlier for some customers, probably only those located in the UK – it’s not fair to have the same rules for everyone but make exceptions only for chosen people! They don’t even address me directly in their robot-like copy-paste replies! They send me generic responses and don’t bother to answer my questions! Has my item been shipped? Can they check it? Nope, sorry. Rip everyone off and go on. Looks like many people don’t get their items and are in the same situation. Coincidence? Is Royal Mail really that bad? I don’t think so. I don't think Killsrar ever sent my order to me. What else is wrong? The zip in my short velvet skirt, size S, broke after 5 uses. It wasn’t too tight or anything, I sized up. Something also happend with the fabric – I washed it only in 20*C and it’s damaged (or was like this from the beginning and I didn’t notice that). The customer service doesn’t reply anymore if you ask about exact measurements of their items – they don’t even bother to measure the waist. I wouldn’t complain if every piece of clothing they sell had exactly the same measurements. They don’t. Sometimes size S fits people who wear M or even L size. Sometimes it’s too small for people who usually wear XS. It wasn’t always like this. What happend? I’m never buing this overpriced junk again.