Okay for those who have not time: DO NOT BUY from Killstar. Killstar is the absolute worst when it comes to.. well, EVERYTHING they do. I attached all my E-Mails as proof to show how incompetent they truly are. Killstar, they declare themselfes as "luxury" but in truth all that is luxury is the pricetag. I wish I had seen all the terrible reviews before I bought from them. I simply wanted to order shoes. Tomb Travel Boots & Darkwave Boots. Since they don't feature a size chart with actual measurements on their products, you have to rely on what they promise to you. I think they didn't get the memo, that it doesn't help, when you only write: "UK 9 = 42EU". Every shop has their own size chart with their own interpretation of a non-standardized system. So I used their nice little link below the product size chart which says: "For further assistence, please contact us!" This is where the first screenshot comes into place. I guess further assistence means copy-pasting the same chart that didn't help in the first place because apparently Killstar is either to lazy or just too mentally limited to read contact formulars and E-Mails, who knows? Fact is, they don't read your requests and don't care. So got no help from the support huh? I should have stopped there. Sadly I didn't. Google was more helpful and revealed this link to me: https://www.killstar.com/pages/size-charts It's funny how, after my complaint, they removed the CM from the women's footwear chart. But as you can see from my screenshot, it was still there when I was still interested in their products. That size guide site is still unreachable from their main webpage. You have to google it. Anyways, after I finally got measurements, I ordered. Long story short: The shoes are a disaster. The insole length of Tomb Travel Boots is 26,5cm, which is 2,5cm shorter than promised. Not even the outsole is 29cm. Where the heck are the 29cm coming from?? Is air now insole-lenght too? Or maybe they measured their own arrogance. It's not only false advertisement but also just a complete ripoff at this point. (Please take a look at the photos I attached). Darkwave Boots are 1,5 cm too short. At least they still fit. But just barely. Still not as advertised. This is where I wrote the complaint - you can read it all for yourself and see how much they don't care. They didn't even really read what I was complaining about. They answered: "The size printed on the shoe is the sole length rather than insole length". Hah, good one, no, It's not. And if they would have looked at my attached photos, they wouldn't have written that completely mindless answer. Killstar has since irgnored all my latest E-Mail. Usually I stay polite, no matter what. I work in customer service as well and if I would reply to customers like that (or not at all), I'd be fired instantly. I obviously had to pay the return of 15,99€ myself. I had to pay for THEIR mistakes. This is why you always pay with paypal, folks. Is this how you treat paying customers?! Disgusting. Don't ever buy from them. They don't deserve our money.