Tight policy is a no from me. I returned clothing just a few days past the deadline. It was the holiday season and I was away from the Country. The effort and shipping time it took to return it made it a few days late. Killstar couldn't be bothered to go with the request and just exchange the sizing, instead they ship back the item after all the effort. Was going to be a re-occurring costumer but not worth the risk. I advise anyone to avoid purchasing if they are on a tight deadline. The company policies are terrible. Customer support is awful and is resided in Europe when ordering in USA. No customer support phone line and no way to contact management. Stay away from this business until it gets better.