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Anonymous
I ordered $230 worth of clothes from them. When I go to check out, I noticed everything was an xs, and there's no way I would fit in them. So I change them all to a large, double check before checking out, and order. Tell me why the website actually ordered all xs? (I'm not the first person I've heard of this happening to). So I get them, oblivious of that before I get them because thats never happened to me before, and everything is xs. So I send everything back, same day mind you, and request everything be changed to larges. This would have been August 12th. I hear nothing about my package being delivered, I email them to ask (because I lost my tracking info and explained that to them) and they basically said "well, we don't normally do this but yes your package is here", came off suuuuper bitchy. They also said "you'll recieve a notification when it ships". This is now August TWENTY SIXTH. I hear nothing. September 5th, I email them again, asking when itll be shipped. I hear nothing. I dm them on Instagram on the 7th, and suddenly I get an email saying that my order has been raised to be a priority. It was a $230 order. It should have already been priority. On the 9th, i recieve a dm back asking to explain more, and i do. I then get an email, also the 9th, that only one out of four things I sent back is being shipped back to me, no follow up email, no reason why. I then get another email titled "refund notification". Of course the email has zero explanation, and i recieve no follow up. The reason I ordered these clothes was so I could finally feel good about the way I look. I ordered outfits specifically. I already have a pair of black bellbottoms, and I dont wear them because I have nothing to wear them with. Which is why. I bought an outfit. Literally one single email asking me if I wanted to wait for them to be in stock (which was the issue I found out a week later) or be refunded would fix this issue. One. Email. Thats it. Now, im stuck with a pair of pants I can't wear, and literally nothing else. I never wanted a refund. I want the stuff I paid for that should have been ordered correctly and shipped correctly in the first place. Even if it was my fault they were xs, it had been pulling teeth for a month getting these people to do literally anything, and they can't even be courteous enough or less lazy and send me one email asking me what I want to do.
4 years ago
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KILLSTAR has a 2.5 average rating from 154 reviews

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