We ordered a load of cabinets and doors from Kitchen Wizard (KW) over the summer, we were impressed with the idea of the easy assemble clickbox cabinets, the accompanying doors and the quick delivery times. In fact, we chose to modify our kitchen plan to get custom sized corner cabinets made in a size that KW don't supply as standard (although most other companies do supply this size) so that the whole order would go through the same company.
As it turned out, the two custom corner cabinets arrived dirty, damaged and without doors. We returned these to KW and were refunded. In fairness to them, KW were very fast in sourcing the same sized cabinets from Noyeks and delivered them to us very quickly, although strangely, the KW manager mentioned in passing that he had noticed we didn’t order doors for the corner units when the custom order was put in, but never thought to mention to us they units would not come with doors, unlike all of the other cabinets we ordered!
Following delivery of the replacement corner cabinets we paid the invoice and were assured that the appropriately sized doors for these cabinets would be sent to us as soon as possible. The doors that arrived were not supplies with the correct fittings, leaving a sizeable gap between each door looking into the cabinet. A strongly worded email written to the KW team was ignored, we were left to fix the issue ourselves. Upon further insistence that KW fix the problem that they had left us with, they grudgingly ordered us a corner post to fix one of our two corner units. Again, another email had to be sent to request a second corner post for the other corner unit.
On another note, these cabinets come with minimal instructions and often without all of the appropriate screws etc. Fortunately, I’m a tradesman so we had materials like this to hand ourselves but beware if you are not usually into DIY, it is NOT as simple as it is made out to be.
7 years ago
Kitchen Wizard has a
3.9
average rating
from
29
reviews
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