Since 8 months my flights have been cancelled by the airlines for a trip that I (unfortunately) booked via Kiwi.com. Since 8 months, I'm in contact with Kiwi.com. Trying to call them, sending them endless emails and endless messages on their live chat. Only ca. 2% of my calls even go through to their "customer service", the rest just bounces off. None of my emails and none of my inquiries on their live chats get answered. IF I get through on the phone, the "customer service" tells me to be patience and relax... It's been 8 months and I'm still waiting to hear back from the airlines or Kiwi.com. This company left me completely alone in this whole process and just showed me how unreliable they are as a business partner. They completely ignored my case from day 1. It just shows how much they really value their customers. It's one thing to grow as a company. But in moments like this, the character of a company really shows. And the face that Kiwi.com has shown in this pandemic is ugly and disgusting. I lost out on a lot of money because of Kiwi.com. Money, that people don't have during a pandemic. Kiwi.com should understand this and their customers. They shouldn't just ignore all their customers and hope that everyone accepts just losing money. Enough is enough, my patience has come to an end. This was definitely my very last booking with them. Truly dishonest and unprofessional company that takes profit out of other people's misery... Absolutely disgusting behaviour. Everyone who reads this: Please avoid this company!!!