Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,369 Reviews

2 %

of reviewers recommend Kiwi.com

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Metrics

1.1

Based on 1,369 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 5 star review on 1st April 2025

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely Disappointed with Kiwi.com The customer service is painfully slow. There’s no phone number to call—everything has to go through their app via a ticketing system, which is very frustrating in urgent situations. It took them 8 hours just to offer me an alternative for my outbound flight. Even worse, they wanted to charge $723 to move my flight just 4 days later, even though the total cost of my original ticket was $1300. That’s outrageous. Overall, I do not recommend Kiwi.com. The experience felt like a trap—once they have your money, you're stuck with their slow support and overpriced “solutions.””

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Posted 5 days ago

“RUN! Horrible app and customer service-would never use again. It’s a purgatory sign in app process that you can never get into. Customer service reading a generic response without addressing the real issue and never getting the problem resolved.”

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Posted 1 week ago

“Lost $530K to a scam but got it back with SupremeAsset7 (supremeasset7 @gmail.com) or WhatsApp: +44 7388 69795*8.”

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Posted 1 week ago

“Price is increased before you hit pay. Scammers”

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Posted 1 week ago

“Scammers! They took my money for a ticket, but didn’t buy it. I’m waiting for the third day for my ticket number, contacted Turkish airlines and they told me that they even didn’t buy a ticket for me”

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Posted 2 weeks ago

“Please do not book through this agency. They are a scam! You will pay for a ticket, but during your trip, you will be surprise that you have no bookings at all. If you request a refund, they will inform you that they are unable to do so and will tell you to contact the airline directly, even you made the bookings with them. They will scam you, so don't book with Kiwi.com”

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Posted 2 weeks ago

“Alles is mis gegaan echt alles. Ga nooit maar noir ticket kopen hier !!!”

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Posted 2 weeks ago

“Our flight was rescheduled to a time that was extremely inconvenient for us, so we had no choice but to cancel it and book a more suitable flight. The airline generously agreed to provide a full refund, yet Kiwi decided to charge us 30€ per person. To make matters worse, they issued us a useless coupon with ridiculous terms—forcing us to spend 300€ just to use a 30€ discount! And despite the airline's full refund approval, Kiwi refused to return the remaining amount, blatantly keeping money that was rightfully ours. This is unacceptable, and their handling of the situation is nothing short of infuriating! DO NOT USE THIS TRAVEL AGENT!”

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Posted 2 weeks ago

“Think twice before buying tickets through this service. They sold me a luggage option, but I still had to pay for the same piece of luggage at two different airports. They refuse to refund my money and falsely claim that their internal investigation shows I added a second piece of luggage at both airports. Be cautious with Kiwi.com and carefully consider whether you want to use their service”

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Posted 3 weeks ago

“I have booked a roundtrip flight from Kiwi and here is my terrible experience with them! I was denied from boarding on my first flight, because the airline thought I have an issue with my passport. So I lost that flight and the connecting one as well. when I spoke to them, they said we can't cancel or refund your flights and they asked me to contact the airline themselves. So I had to book another flight to travel. On my way back, the inbounding travel, I had in issue with the online check-in. When I contacted them again, their virtual assistant was useless and repeating the same responses. I called them and they said that they can't do it and I need to do that in the airport which cost me 50 euros. When I contact the airline, the airline mentioned that the booking owner should accept the changes so I can do the check-in. They didn't take the full responsibility for the reservations and I ended up fighting with the airlines to get my issues solved. I am frustrated because of their overall service and I won't recommend them to anyone.”

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Posted 4 weeks ago

“What a terrible company to deal with. I booked flights to take me to America for 2 weeks. I didnt realise that the flights didn't include luggage. I contacted KIWI Travel to be told that I cant take any luggage with me and would not help in anyway. They would not provide me with any reference numbers for me to contact the airlines direct to add luggage They told me to cancel my flights with them and rebook at a cost of loosening all my money. It took me days to eventually persuade the different airlines to allow me luggage on my flights.. Kiwi travel were completely unhelpful and point blank refused any help or compassion.. A DISGRACEFUL COMPANY.”

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Posted 4 weeks ago

“Beware if you ever want you money back for a cancelled / changed flight. I had to have Aegean authorize all refunds myself and start a legal proceeding against Kiwi to force them to fulfill their legal obligation to return the funds. They returned only 2/3 claiming "fees" that they never invoiced, thus breaking German tax code. Buy directly with airline, even if somewhat more expensive.”

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Posted 4 weeks ago

“My advice is to steer well clear of KIWI. They are a waste of space. In UK Law they create a binding contract when they sell me a product. However if something goes wrong they dont want to know. If you book direct with the Airline you at least have some comeback through your credit card. Not so with KIWI who say they are merely a handling company and will not refund any money even when a flight is cancelled. Dont touch them - you have been warned”

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Posted 1 month ago

“Rubbish service…. Don’t obey EU rules never use them”

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Posted 1 month ago

“I have been waiting for months for a refund that has supposedly been in process since December. There is no update - the booking number was 575 573 878 and my first plane was delayed so long that I missed the connection. The company has been telling me consistently that they are working on my refund but it has been months. If you use these guys, know there is a good chance they are not going to pay you back if they mess up and leave you holding the bag. Never EVER use this company. I am pursuing actions with my bank currently to force them to action.”

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Posted 1 month ago

“Scammed me twice. They don't book your bags even though you pay for them, then they say that the bags are confirmed and that you must have had to pay for overweight luggage. Twice, I'm never going back.”

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Posted 1 month ago

“Very negative experience”

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Posted 1 month ago

“Kiwi Scammed me about $400. Been going through legal process to get my money back. BEWARE, BEWARE,BEWARE!!!”

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Posted 2 months ago

“Ajutor zero pentru clienți!!!”

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Posted 2 months ago

“I’m so relieved I finally got my money back through aixaLtd! My refund was stuck on pending for over a month, but after persistent follow-ups, I’m glad it was resolved successfully.”

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Posted 2 months ago

Kiwi.com is rated 1.1 based on 1,369 reviews