Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,324 Reviews

2 %

of reviewers recommend Kiwi.com

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Metrics

1.1

Based on 1,324 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 7th January 2025

171

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kiwi.com Stole My Money and Refuses to Refund It! I want to share my horrible experience with @Kiwi.com, so no one else has to go through what I did. In early October 2024, I booked tickets through Kiwi.com for a flight from Tel Aviv to Abu Dhabi, with a connection in Larnaca. A few hours before departure, the first leg of the journey, operated by Cyprus Airways, was canceled due to the situation in Israel. This cancellation made it impossible for me to complete my trip. Since then, it’s been a NIGHTMARE trying to get my money back. Cyprus Airways confirmed on 18 December 2024 that they authorized the refund for my tickets and sent the funds to Kiwi.com. However, despite multiple emails and follow-ups, Kiwi.com still hasn’t refunded me a single cent! Let me be clear: it’s been THREE MONTHS since the flight was canceled, and Kiwi.com has shown zero urgency in resolving this. Instead, I’ve been left chasing them endlessly, only to receive vague responses and no progress. Not only have I lost nearly $1,000 on this booking, but I’ve also wasted countless hours trying to get the refund I’m rightfully owed. This company’s lack of transparency, accountability, and respect for their customers is appalling. If you’re considering using Kiwi.com for your travel plans, think twice. Their service is unreliable, and their refund process is a joke. They’re quick to take your money but refuse to give it back when things go wrong. Avoid Kiwi.com at all costs. Share this to warn others and hold them accountable for their awful practices. #KiwiCom #TravelScam #RefundMyMoney #TravelNightmare #CustomerRights”

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Posted 1 day ago

“La irresponsabilidad de LATAM Airlines es increíble, el día de ayer tenía un vuelo de regreso Pereira Medellín, y lo perdí, porque después de esperar en la puerta de embarque # 4 que era lo que decía el tiquete, el avíon salió por la puerta #2 y no me avisaron por ningún medio del cambio hecho; yo informe inmediatamente, pero, después de preguntarme en la aerolínea todos los datos del vuelo, me dicen que no pueden hacer nada por mi, sin darme una razón valedera de porque no me avisaron del cambio, me dicen que reclame a la empresa Kiwi que fue la empresa que me vendió el tiquete y esta última me dice que le reclame a la aerolínea; me queda suficiente claro que ambos son pésimos prestadores de servicios y espero que la gente lo tenga en cuenta antes de viajar.”

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Posted 1 day ago

“NEVER AGAIN! They sold me ticket for a flight wich didnt exist. I found that when I reached airport. Now they refuse to refund because " it was not their mistake but it was airline mistake". But this doesnt change the fact that they got the money for the ticket.”

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Posted 2 days ago

“On the night of January 6, I booked a flight ticket on kiwicom, and then my flight information was sent to a Chinese public mailbox and a Chinese mobile phone number. I later received an unknown threatening phone call from China. I immediately contacted kiwicom to cancel my flight. As a result, they responded that there would be no refund for canceled flights. At the same time, they denied that my personal information was sent to China. Even when I showed them screenshots of the email and Chinese mobile phone number they sent to China, they still denied it. I reported the matter to the European Union police. The European Union police responded that they had accepted the case. However, searching for related keywords such as kiwicom found that similar things happened to people every day. I hope that if you encounter the same situation, you will actively report it to the European Union police. In this way, more people will be more likely to cause the relevant EU agencies to thoroughly investigate the illegal behavior of the website.”

Helpful Report

Posted 3 days ago

“One of the worst service that i have experienced in my entire life. Response is very very terrible and most of the representatives don’t have an idea about the solutions. If you have any trouble in your travel they are there just to mess up your time and increase your mental stress.”

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Posted 3 days ago

“PLEASE DO NOT IGNORE! AVOID KIWI.COM AT ALL COSTS!!! As others have said, they do not help at all if anything goes wrong (and I'm only talking about things that are within their responsibility. I'm not someone that expects anything extra, because of x, y, or z). Instead of helping, they lie and frustrate you. In our case, they made us pay literally thousands of dollars more to be able to fly home! What made it tens times worse is, they had us believe we are booked on a flight, only to go to the airport, to find they didn't actually book any tickets! Only to then receive an email from them at that point stating they were unable to book the tickets, and to deal with the ailine directly! So we were forced to pay thousands to get on to the flight that they said was already booked! I cannot imagine what we would have done if we did not have the funds, or friends/family at our holiday destination! Absolutely disgusting and pathetic excuse of a company!”

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Posted 4 days ago

“I will never book through Kiwi ever again. We opted to pay for Disruption Protection when I booked the flights. On our trip home on January 2, 2025, from Punta Cana to Edmonton, they booked us with 2 separate airlines. Our Flair Airlines flight from Punta Cana to Toronto was a half hour late. Then it took Flair 2 hours, for god knows what reason, to drop the luggage on the conveyer belt. As a result we missed our connection with WestJet. WestJet would not honour our tickets because Kiwi books in a way that they will not honour. So we booked our own flights home with Air Canada (because at this point we trust no one else) for $2000, which was the same price for every carrier that could get us home as soon as possible. We had to pay for a hotel, meals and an extra day for our 5 pets at their pet resort back home. I have been communicating with Kiwi through my husband’s account because I book everything but under his name. The final word from kiwi is that the Disruption Protection does not cover baggage delays. I quote right off their Disruption Protection description “Disruption Protection covers you if your trip gets disrupted because airlines changed, canceled, or significantly delayed any part of it.” There is NOTHING mentioned about baggage. The terms outlined are in one paragraph - so, I certainly didn’t miss the small print. We paid over $3000 for the one way home when we originally booked through Kiwi. Then, had to pay another $2000 to get home from our half way point. Do not use them at all, ever.”

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Posted 4 days ago

“Completa estafa. Te ofrecen tiquetes con un supuesto ítem personal de una medida exacta. Cumples con la medida de ese ítem personal, pero cuando llegas al aeropuerto, resulta que esas medidas con las que supuestamente te vendieron los tiquetes no cumplen con las medidas que la aerolínea exige para los ítems personales, luego la aerolínea te obliga a pagar la maleta de mano que llevas como carry on o si no no puedes abordar. Pides el reembolso por esto y kiwi simplemente no se hace responsable de nada. ESTAFA NO COMPREN POR KIWI.”

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Posted 4 days ago

“Absolute Vollkatastrophe... 24 Stunde vor Abflug eine massive Verzögerung erhalten. Keine Erstattung möglich um schnell eine Alternative zu buchen. Verpassen nun den gesamten Anschluss. Danke für nichts!”

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Posted 5 days ago

“I have an upcoming trip and I totally understand that I didn’t get the trip interruption and I don’t qualify for the refund . But just a day before there is a death in my immediate family and lost my dear one . Needed money badly so tried calling Kiwi and see if there could be 1 time exception since very unfortunate situation came up . But instead of having a heart and feelings they simply said that they can’t do anything as i don’t qualify for the refund . All I want is think differently and do have some exceptions in some situations . Would have appreciated if they could have atleast given me refund some portion if not all as I very badly needed financial help . Plz try to help people which kiwi.com agents never tried .”

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Posted 6 days ago

“Worst Ever. Do Not Fly with Kiwi. The ‘Flexi Fare’ is a make believe fairytale which they will not honour. Their app incorrectly booked me on a crazy 3 airplane, 2 airline, 12 hour journey instead of the direct flight and then they refused to fix the itinerary and refused to offer a refund or credit. They are straight up lying criminals. Never again.”

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Posted 1 week ago

“I had a horrific experience with them also. I’m traveling within Canada and found them on Kayak. Kiwi listed their price but failed to clarify that the currency is in Euros, so when the charge hit my credit card it was much more than I agreed to. Worse yet, their customer service is horrendous. They’re petulant, argumentative, ignore what you’ve told them, repeat themselves and refuse to fix the problem whatsoever. I’d NEVER USE KIWI.COM AGAIN.”

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Posted 1 week ago

“I took a moment to warn you all ahead NOT to use this company for booking your flight tickets. They are not helping with any issues related to flights cancellation or changes, extremely bad service”

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Posted 1 week ago

“Kiwi booked a transit for me between Medellin to London where I was late to check in, so I had to rebook for next day with another airline. Kiwi waisted my time and cost me money and I had be at work too. Thank you for your bad service kiwi. I don’t want to use kiwi again unless it finds a way to resolve this issue. It’s soo stupid, how can it not tell there would be check issues with my booking. So dull kiwi.”

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Posted 1 week ago

“Terrible experience with Kiwi.com. My flight was rescheduled, but the update was sent to an unidentified email instead of mine. Customer service gave conflicting information about refunds—phone support said one thing, chat support said another. Poor communication, inconsistent support, and zero accountability. Avoid this app at all costs.”

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Posted 1 week ago

“This company is a scam. They canceled my ticket because they thought they could resell it for more. I booked a flight to El Salvador and when I went to check my e ticket I found out they had canceled my flight and didn’t bother to let me know. I had to buy another flight for more than double the price.”

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Posted 3 weeks ago

“With the help of PamelaExperts@ gmail . Com you can get or retrieve your money back from any online illegal investment Platforms. I am presently investing via quotex because they are reliable.”

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Posted 3 weeks ago

“Kiwi.com is NOT safe and legit! I paid for flight protection through them, which advertised that the flight protection included missed connections due to delays. They did not uphold that promise at all. My first flight was delayed which made me miss my connecting flights. I've reached out to them multiple times and they refuse to uphold their agreement and won't give me a single cent back for the missed flights. The logistical challenges were even worse. I had 20 min to catch my connecting flight, (originally without the delay, it would have been 30 min.) Transferring terminals required a 10-minute *run* through the first terminal, followed by a 10-minute shuttle ride to the connecting terminal. This significant distance made it physically unfeasible for me to check in on time, I likely wouldn't have even made it even if my original flight wasn't delayed. Kiwi.com fails to consider these logistical realities, breaking the basic trust of *physical possibility* customers place in their service. Missing these flights led to unexpected expenses, including a costly hotel stay, taxi rides, and expensive replacement flights to my original destination. Kiwi.com's lack of accountability for their false advertising and the sheer hassle of trying to resolve the situation has made it clear I will never use their services again. Their failure to provide even the most basic support or uphold their agreements is appalling. I would strongly advise others to avoid Kiwi.com!”

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Posted 3 weeks ago

“If only I can give them a star below 1..... Please please please do not use Kiwi. Their customer service is beyond outrageous. Rude and poor communication, unprofessional service, and so much more--you name it. Long story short, I had to cancel and request for a refund of my flight ticket. I requested for refund a minute after my confirmation email came. It took more than 3months for them to resolve my issue. And did I get the full refund? NO. Less than 1/3. Their refund policy is not straightforward as they keep blaming on the Airlines and their service is so poor. First, they don't tell you how the case is being processed or updated. Second, the company is not organized. You get to speak to different agents all the time who says the same thing over and over all the time. Some of them don't even speak English well. Third, calling the company charges $ and when you ask for them to call you, they don't. They say I as a customer need to call in to ask to speak to a manager. What a waste of time. Fourth, they don't take your case seriously. When I asked why I was only getting refunded less than half of $ to a trip I cancelled a minute after booking, they simply said my case is done they have it resolved. I can quote them if you want to. I have so many other memories with them which I will tell all of my friends to not use them.”

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Posted 3 weeks ago

“Would like to thank The PAMELA EXPERTS for their excellent and very efficient service, from the time of my application through to the end. Plus the follow-up call if all was well And how they successfully recover my money i invested on some illegal investment brokers i meet on Facebook. I really appreciate your service. I would just like to share with everyone the good service I received from the beginning till the end. contact them via Email: PamelaExperts @ g m ail .c om whatsapp live chart +1 3 1 9 4 2 9 9 3 9 6”

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Posted 4 weeks ago

Kiwi.com is rated 1.1 based on 1,324 reviews