Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.29

1.3 Rating 1,595 Reviews

7 %

of reviewers recommend Kiwi.com

Company Reviews

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Metrics

1.3

Based on 1,595 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

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Kiwi.com 1 star review on 15th March 2026

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Muy mala experiencia con Kiwi.com. Compré un itinerario completo con varias conexiones y cuando uno de los vuelos fue cancelado (AD 9055 – Río→VCP), Kiwi.com no brindó asistencia, no ofreció alternativas reales y me dejó totalmente varado. Tuve que comprar un vuelo nuevo por mi cuenta para poder llegar a mi conexión internacional. El reembolso que ofrecieron fue ridículo (178 €) y no devolvieron ni siquiera los asientos de emergencia que pagué aparte (145 €), a pesar de que el tramo cancelado nunca se realizó. La atención al cliente fue lenta, confusa y nada resolutiva. Me dejaron sin respuestas, sin opciones y con gastos adicionales que Kiwi.com no cubrió. No recomiendo Kiwi.com. Mal servicio, mala gestión de cancelaciones y nula responsabilidad hacia el pasajero. Estoy iniciando reclamos formales y acciones legales para recuperar mi dinero.”

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Posted 1 day ago

“Everything fine”

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Posted 1 day ago

“Checked a flight I wanted direct with airline and then compared same with Kiwi. Apprehensive as never used before but no need to worry. Booking process easy and cheaper than the direct airline! Very easy to print off boarding pass too if you prefer! Excellent site.”

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Posted 1 day ago

“Good, efficient and attentive service. Easy to navigate the app. Excellent customer service”

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Posted 1 day ago

“Wszystko ok. Polecam”

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Posted 2 days ago

“Communication was good. Flight process went well. I was satisfied.”

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Posted 3 days ago

“EXCELLENT COMMUNICATION;GOOD PRICES”

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Posted 5 days ago

“With everything going wrong at the airports right now, you expect agents to handle things better, NOT KIWI! I booked a one way out of desperation after missing a flight due to TSA delays, within the hour, I CANCELLED because my airline waitlisted me. They failed to process refund only to reach out to Frontier and they expressed willingness to refund if KIWI can get in touch with the right booking email (since my email does not show on their system). I forwarded the email communication and I hope they do their work! Waiting ......”

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Posted 1 week ago

“Verry gut I habe zero Problem. Ok.! THANKS!”

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Posted 1 week ago

“Jsem spokojená, vše bylo v pořádku”

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Posted 1 week ago

“Es war gut”

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Posted 1 week ago

“Ok, l’unica cosa che imputo è la poca chiarezza su bagagli e check in. Consiglio di comprare solo il volo”

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Posted 1 week ago

“Es la primera que utilizo esta página. Pero me a gustado”

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Posted 1 week ago

“Double booked me, terrible experience with the refund/ cancellation policy. They basically stole $800.”

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Posted 1 week ago

“It´s easy to find any way quick”

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Posted 1 week ago

“Had two frustrating experiences with Kiwi.com. First, my payment was charged with no booking confirmation, only to be refunded an hour later with no explanation. Then on a separate booking for 4 passengers, the e-tickets came back with different PNRs for the same group — meaning we aren't linked during check-in and could end up seated apart on FlyScoot, which auto-assigns seats before departure. Would not recommend for group bookings. Will be using other agents going forward.”

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Posted 1 week ago

“I am so happy to find a cheaper ticket amidst this Middle East crisis in the other direction through Thailand , Seoul with self transfer option. Thankful for that”

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Posted 1 week ago

“Oferte bune, ușor de accesat”

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Posted 1 week ago

“They lie about prices. They increase 20€ once you fill everything.”

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Posted 1 week ago

“Good prices!!”

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Posted 1 week ago

Kiwi.com is rated 1.3 based on 1,595 reviews