Consumer fraud , the better business bureau , even if you contact the cyber crime division for fraud , you still won't get your money back . I was contemplating getting the Attorney general involved and having this site removed from the United States permanently as you will see all the customer reviews are the same , people paying for services not rendered . My case is similar to most however Kiwi actually waited weeks to bill my account after not being able to book my trip . Since they tried to bill my old closed account , it caused my new account to be frozen because there is now a 492.00 transaction Kiwi is attempting to process from my old account for tickets that were never booked . I see the scam and how it works . Kiwi is a third party that books for other agencies . At the time of your booking there may be availability , however due to the poor customer service and slow response time (intentional) , by the time a Kiwi agent gets around to booking the trip paid for , there is usually no availability left , at which point they will call you to make alternate travel . This leaves the customer with no tickets , a negative balance for the tickets never purchased . Then once Kiwi has your money they will steal your interest by avoiding phone calls , communications and denying the return of your money . When 1000 people are ripped off for 1000 dollars this equals one million dollars . One million dollars nets about 65,000 dollars per year in interest and Kiwi keeps it . The problem is this there are a lot more than 1000 people who got ripped off for a lot more than 1000 dollars . I would lay odds that Kiwi has close to 100,000 people who all have their money tied up and Kiwi holds the money in a single account to steal all your interest. It wouldn't surprise me if Kiwi makes the majority of it's money this way and they probably make millions maybe tens of millions of dollars annually by stealing your interest . Sadly this will continue until someone like me reports them for cyber crime. This is similar to most Ponzi schemes , but sadly most people give up and abandon the money that Kiwi steals from them because they are smaller amounts of money than let's say the Bernie Madoff case . I can see why the American government would allow this to continue , first they get a third of your stolen money in taxes , and secondly the amount of people that have been ripped off is too much work for them , unlike the Bernie Madoff case , there are hundreds of thousands of people that have been affected and ripped off , so to the American government , it isn't cost effective for them to prosecute because it is too much work , and Kiwi pays the American government one third of the money they steal form you in taxes . Smooth criminals !