WARNING!!!! DON'T BOOK WITH KIWI.COM...I had booked some flights online from kiwi.com on Friday 7th may 2021 approx 7.00pm. After my online purchase paid by my debit card in full for the amount of £1179.15, i did not receive any correspondence or confirmation till the day after on Saturday 8th May 2021 at 18:51 advising that the flights were no longer available at the price we paid in full of £1179.15 and this had increased. We did not accept this increase and requested a full refund. They stated that we cannot have a refund into our method of payment which was from our currents bank account via our debit card. They further said we can only give you kiwi.com credit as we opted for this option. I did not opt for this and do not want a kiwi.com credit. Firstly they took my money in full online, then they could not provide the service at that price, they did not even use my money to book any flights or pay any third party, the money has gone directly into their bank account and is sitting there as you read this message. They further refuse to give me my money back? this is clearly theft and deception. Why are they keeping my money if they didn't book my flights? Its Covid 19 period and i cannot afford to invest £1179.15 into kiwi.com and their credit programme. I have requested a full refund in money into my bank account as i paid to them, but they have refused several times. I would be grateful if you could assist to resolve this matter. I have since read reviews on kiwi.com and there are some shocking and really bad reviews from people in similar situations who have waited up to 12 months to get refunded. I really cannot afford to wait for my money to be refunded, I paid in good faith by real money and i wish to get refunded the same. I have since requested this many times via the kiwi.com help desk portal on my registered account with them. But they continue to decline my request. My suggestion to you is STAY AWAY, dont get involved with kiwi.com you will be chasing rainbows after. Don't waste your time, they are thieves.