I highly recommend avoiding booking through this booking company. Purchased a round trip flight from Tijuana to Cancun for a 4 day stay and on my return flight on the last flight from bajio airport to Tijuana I’m told that portion of the flight was never paid for, although I had paid the full amount and the money was removed from my account. I was never given a heads up about this flight not having been booked, never even got a reason as to why this happened The refund they offer they say takes 3 months to process which is simply unacceptable and unheard of and they weren’t eager to refund any of the expenses I had to waste after their failure including the one way plane ticket for the next day that cost as much as my entire round trip ticket and my hotel stay, Being stranded in a small/remote, middle of no where like place in Mexico (Guanajuato the most dangerous cartel controlled state in mexico) especially during these times is not something I was thrilled to experience. Stay far far away. - btw it’s basically impossible to contact them, they called me 4 hours after missing my flight trying to only refund me 80 dollars for just that one single portion of my entire trip (two layovers on the way back cancun-Mexico city-bajio-tijuana) I spent over 400 dollars extra for this trip and they only offered 80 dollar refund. I had to pull teeth just for them to tell me that “maybe in 3 months we ll honor your request” after submitting proof of my new flight and hotel stay. Of note: I could NOT contact them what so ever when I found out they wouldn’t let me board the last flight, no phone numbers are available or email, they state some really unusual rules about only being able to call them during a very specific time window before your flight but even then a number is not made available, Their agent called me 4 hours after missing my flight when I was already in the hotel and tried giving me the run around when I told her I already purchased a new ticket which they SHOULD refund in full since it was 110% their fault my flight was cancelled. I’ve lost countless amounts of $$$ due to their failure as I had to extend services to care for my dog at home and missed work. For your own good, use the countless other more suited and well prepared booking companies Avoid at all costs