Hello, I am reaching out because I've had the worst experience trying to get my money refunded for my tickets that completely fell through with Kiwi.com. They do not deserve even 1 star. I haven’t been able to travel for long before covid because it’s hard to afford when you are paying back college loans and are in a field where you are mostly paid in smiles. I work with adults with special needs and I love my job and wouldn’t change a thing. However, it does make the sting of not getting my money back or a voucher hurt quite a bit. I had paid $809 + tax. Upon hearing that my aunt died unexpectedly and suddenly in Ireland, I knew I needed to be there for my family, so I purchased what I believed to be the least expensive tickets that I could find with Kiwi. My flight was set to depart Boston at 5:30PM on Thursday, May 13, 2021. In order to board the flight I knew that I needed at negative PCR test despite the fact that I had my second covid vaccine the first week of February. I am tested for Covid every two weeks for my job, as we’re contracted through DDS, I also wanted to get a backup test just so that I knew I would absolutely have my results in time for my flight. I had a Covid test at 10:00AM on Wednesday, May 12th and another test at work at 12:00PM on Wednesday May 12th. Despite the fact that all year my test results took less than 24 hours for results from work, it was nearing 4:30 at the Airport and I was panicking as I still didn’t have results which I needed by 5:00 to run through security and to my gate. I decided to try for the rapid test at the airport, and I was giving the testers my ID information when a coworker texted that they got their results. We usually get them within 2 minutes of each other, so I gladly stepped out of line thinking that I could save the $250 that I was about to shell out. I hurried back to the Aer Lingus check-in line with my phone out waiting for my text with my results... and they didn’t come on time. The plane had to leave without me. My results arrived less than a minute after the gates closed.The agents at the Aer Lingus terminal saw my pained face and told me that they would work with me on reimbursement or on a voucher. The next flight to Dublin was on Saturday. I would miss the funeral. I had to step away as I was devastated and was crying too hard to speak. When I called Aer Lingus they took some of my information and soon found that I bought my tickets through KIWI.com and not directly through Aer Lingus. They told me they couldn't do anything about tickets bought through third party vendors. I called KIWI.com countless times only to be told that my not boarding the plane was considered voluntary, it was not! They told me voluntary cancellations need to be made 48 hours in advance, but they could do something if the airline agreed, and the airline refused to work with third party bookings it went on and on back and forth. I kept mentioning that there was a death in my family, and that the covid results were late, it did no good with anybody. I tried to get money back for my return ticket to Boston via Philadelphia and Dublin, as that was far more than 48 hours in advance, and KIWI.com refused to issue even a partial refund. These people are cold-hearted scam artists. Their mission is to make $$$, their customer service is a joke. My advice? Book directly through the airline and avoid going through a third party agency at all costs.