This company is running a fraudulent business. Please stay away. Vacations are supposed to be fun, but this company creates unnecessary added stress that you don't need, especially in times like now with pandemic challenges. We booked a flight a few months back. The first leg of our departure flight was cancelled by the airline. We were notified by Kiwi via email a month prior to our flight, but we weren't able to identify what had changed until a week later by having to maneuver their terrible website with awful customer interface. I would say get a better CX/Product team, but I know you're doing this on purpose to scam people, so I won't say that. We reached out via email several times, and did not receive a response. They also don't allow you to speak with a human being unless you're less than 14 days from your departure day so we sat idle all this time. We were finally able to speak with a customer rep today who told us our only option was to rebook the entire flight on their website. The only options they have on their website is 3X of options available on google flights. They told us there was no option to only book the leg of the flight that was cancelled or to receive a refund for the return flight. (sorry, we don't do partial refunds). They then informed us that we could've gotten a refund if we purchased a Guarantee service that we had to pay extra for. Why would I do that? The only time I should need to purchase a guarantee service is if I, the customer, choose to cancel or change my flight. Why would I purchase a service for something I have no control over? These people are professional scammers. Absolutely disgraceful. I am part of an avid travel group, I'll make sure to let everyone know about these fraudsters, but wanted to post here as well for people who may be looking to book with them for the first time, like we were. Kiwi.com, I can't wait to see you file for bankruptcy soon. Unethical companies like you rarely survive in a customer driven market. Filthy, filthy behavior.