ZERO STARS ACTUALLY. They booked me on a flight all the way from HRE to MEL as though it were actually possible. (Normally use Flight Centre coz they do all the homework for you). I get to Singapore Air desk in Jburg 28 July 21 and they refused me boarding coz kiwi shouldn't have booked me through NZ according to the lady at the desk (or in the least told me prior so I shouldn't have left). Spoke to an agent from Kiwi, promised to look into rebook...not happening, so returned to HRE after failing to get an alternative route.They flat out refuse to refund me denying all responsibility and now my overnight Singapore layover hotel wont refund me either. In a nutshell, totally useless, disappointing, unbearable! I used to be certain that travel agents were your go-to people when especially being busy and all. It appears not always! I advise people to book their own flights and skip this scammery/unethical behaviour OR stick with the professionals! If reading small print and going through a multitude of hoops with no advice/direction at all is your cup of latte, then this company ticks all the boxes and more!