SCAM COMPANY! Ordered a ticket through them for a flight to Berlin; around $850 The flight was cancelled on their side and they asked me to pay for another flight or request a refund in December 2020. I chose a refund because I was not even allowed to leave Canada around that time. No communication regarding the refund after April. They were going to make me wait a few months for the refund or pay MORE MONEY to have them help with my refund. I picked the slower method because the refund was not guaranteed. They stated they were waiting for the airline to get my money back. I spoke with one of the airlines, they refunded the ticket in full, but because the flights were purchased through Kiwi's 2 credit cards, I would not get the refund. Air Canada, Air Transat and TAP have all been refunding due to the bailouts, so it's unlikely that at all that they would not refund in full. Kiwi stopped answering my messages and randomly refunded only $45 credit, despite them being refunded in full.