Booking # 153300675 1. I bought an international round trip (2 legs each way) for my family of 4. 2. The third leg flight was cancelled by the airline. 3. Here is where the issues started: the options Kiwi.com gave me to replace the flight were not good for us. 4. They allowed me to deal directly with the airline and I found a solution, by adding one more stop to the return flight (5 legs now). I did on my own what Kiwi’s customer service could not do. 5. Unfortunately, when I bought the tickets, I had made a mistake in my son’s last name missing one letter. 6. I was able to make the correction directly with the airlines in 4 of the 5 legs. The last one was impossible due to the fact that Kiwi bought the ticket thru a company in Europe. 7. I called Kiwi and paid 30 Euros for them to make the change. 8. I called them twice a day for 5 days before they did anything. They finally admitted they were not able to make the change. 9. I lost the 30 euros and I had to buy a new ticket for my son for the missing leg. 10. Horrible customer service. I will never buy from Kiwi.com ever again.