I am just so so so sorry I didnt look at the reviews before booking my flight in 2019. I can only hope to help at least one person. I share my experience in all my platforms and to anyone flying I warn them about Kiwi.com Booked lfight in Dec 2019. Covid hit for flight in may 2020. Still waiting for refund in Aug 2021. Now got an e-mail saying I can get some refund back. So ithought , ok these scammers need to make some profit to make a living so I let it go but when I asked for refund to be made to my form of initial payment, I was told I couldnt and they are now asking my bank swift info for bank transfer. When I tried to process that, they are not letting me do that either. The links and website they lead me to are not working. They basically left me with one option which is a Kiwi credit. Id rather give my money away than use them. That's how horrible of a company they are. I am just so so so sorry I didnt look at the reviews before booking my flight in 2019. I can only hope to help at least one person. I share my experience in all my platforms and to anyone flying I warn them about Kiwi.com Booked lfight in Dec 2019. Covid hit for flight in may 2020. Still waiting for refund in Aug 2021. Now got an e-mail saying I can get some refund back. So ithought , ok these scammers need to make some profit to make a living so I let it go but when I asked for refund to be made to my form of initial payment, I was told I couldnt and they are now asking my bank swift info for bank transfer. When I tried to process that, they are not letting me do that either. The links and website they lead me to are not working. They basically left me with one option which is a Kiwi credit. Id rather give my money away than use them. That's how horrible of a company they are.