These people have fraudulent business practices - from selling bogus Airline Tickets to customers to inhumane customer service that's located in Bangladesh. When you wonder why you don't get a refund, it's because they tie your money on a fake (their) credit card number so when you call your airline for a refund - the refund goes to them. So the best way to get your money back is to dispute the charge with your credit card company. And remember never fly again through Kiwi.com, don't be a sucker!
3 years ago
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