Using Kiwi.com was one of the worst travel experiences i've ever had. My friends and I planned a trip to Mykonos in Summer of 2021. They were able to get reasonably-priced flights booked on a (legit) website. By the time I was ready to book, the price had increased considerably. Then I saw the original price being offered by Kiwi.com, so I booked with them. Tbh, I had the feeling their website was sketchy to begin with, but I ignored my apprehension and booked/paid for the flights. Within a few days, one of the legs of the trip was cancelled (granted, which is not Kiwi.com's fault). However, when I was notified by Kiwi.com, all of their alternate route suggestions were inconvenient, and I would incur additional fees! I looked on the specific airline's website myself, and was easily able to find better connections. I sent numerous emails to Kiwi.com to ask for assistance to book this flight. All went unanswered. Furthermore, it was impossible to find a telephone number to deal with them directly. When I called the airline myself, there was the hassle of persuading them to make the requested changes, since the trip was booked via a travel website, and not on my own. The airline finally agreed, I was able to change my flight and without added cost. Weeks later, Kiwi.com sent me an email, apologizing that I "didn't get a timely response on your inquiries since we are receiving a high volume of helpdesk message requests." And even with that email, no actual assistance. Totally inexcusable! I have since learned that Kiwi.com is a czech-based outfit (!), and I can't help feel that it's a team of one guy, in his parents' basement, in some Prague suburb, doing this as a side-hustle!! Stay away at all costs. From now on, I will stay with legit companies even if it costs a little more. Lesson learned.