Absolutely rubbish service. Each chat message is responded bya different agent who does not read any of the previous note. Standard reply is telling me to rebook online or have a £10 refund due to voluntary cancellation. Peru is red COVID status means I cannot go to Peru! The other option is to rebook a different flight but as I want to do the trip in one years time and the airline has not published their schedule, keeps suggesting me to pick a different date when I’m not in Peru. No option to receive a credit voucher unlike any companies I have dealt with physical or online. They are cheap for a reason. If everything goes well, you are lucky. If things goes wrong, they won’t help you but will keep your money. Of course, they will be able to cancel the flight with the airline, no problem. BUT you won’t get your money back. Unacceptable business practises. Avoid avoid avoid. I warned them about giving them a bad rating. They simply said it was no reason to. I can get a refund (£10) for the standard ticket I purchased or rebook even though there dates did not suit me. Like hitting my head against a brick wall