We booked a flight a week ago, payment made to Kiwi from my bank, kiwi advised that one of the sectors had been rescheduled by over 23 hours and was now before the connecting flight, they offered an alternative which was going to cost me another £800 although I could find a more suitable and cheaper option but they say I couldn't have that, I have asked for a full refund and they have advised that its the airlines fault and not theirs so I will receive either a 100 euros credit or try to get a refund from the airline but because its 2 different airlines then I won't get a full refund, they sold me this as one ticket and my contract is with them not the airlines, they cannot supply what I booked so I should be entitled to a refund, their online chat just keeps saying the same thing over and over again, I have asked so many questions and even got a travel agent friend of mine involved who knows her stuff, they still won't budge, no contact details, won't give me a complaints department contact, they said because its not their fault there is no complaint to be made, This company do not have licenses to book travel which will cover the public, they are scammers and will take your money and because they don't take calls and hide behind messaging on a computer sent actually care, I won't be over £1900 out of pocket and will get my refund, I won't allow them to get away with it, My friend has advised me to go to the bank, even with a debit card as the bank will claim it back from them as they have not supplied what I paid for and also not offered a suitable alternative. AVOID THIS COMPANY - do not use them to book, they take your money and hide