Absolutely horrible. Here is my experience: - Trip from Fort Lauderdale to Tortola going through San Juan, so 2 flights - First flight: depart from Fort Lauderdale at 9.57 on 6th September 2020 and arrives at San Juan at 12.42 on 6th September 2020 - Second flight: depart from San Juan at 10.30 on 6th September 2020 and arrive at: Tortola at 11.15 on 6th September 2020 You can see the second flight departs before the first one arrives, so is physically impossible to do (departing at 10.30 while the previous flight arrives at 12.42) I explained it many times to the support but I didn't get my refund in the end, after more then a year of waiting. But it was clearly an error of the booking system The trip schedule was originally ok, it changed in a later stage when I already made the payment, but why do I have to loose money for an error of the Kiwi.com booking system!?