Two days before my flight l, I contracted COVID. I immediately contacted KIWI, telling them what happened and I even told them I would send them my paperwork from the emergency hospital. I asked if I could reschedule and just pay for the price difference. They said NO. I asked if I could get a refund, the first time I called and they said yes 11Euros is what I was going to get. I said what the F**ck. That didn't even cover the tax. I was told Covid was not covered in their policy. Adding insult to my injury. Anyway, so I went online, tried to cancel my flight coz they said they couldn't do it on their end and to my surprise it was telling me $0 was what I was going to get. In other words, I got nothing from the $1600 ticket that I didn't even use. Way to go KIWI for robbing people off their money!!!!! I salute Delta and Southwest airlines for my domestic flights coz they gave my money back no questions asked!.. Lessons learned, do not book with KIWI eventhough it's cheaper. Book directly with the airlines! I would give KIWI a 0star or a negative star if I could.