Due to covid 19 and lockdowns i had been stranded in Oman for a couple months. Was getting quite desperate to get out as soon as i could since my visa was about to expire. This happened in August 2020. There was a breakthrough though sometime mid august. I swiftly booked the flight out of Muscat through kiwi.com. The price was quite sensible so i felt quite blessed. The day before departure though, i received a text message from Turkish Airlines telling that the flight had been cancelled. I felt quite disoriented since i had already everything planned. Like 3 minutes later i received another message from kiwi.com offering me an alternative flight for $1400. I didn’t look back, and trusted that would get a refund from Turkish airlines. Once i gotten to the US I’ve contacted TA. They were pretty decent and told me that the refund had been issued to kiwi.com since they had been the middle agents. However, after contacting kiwi.com they came with millions of BS excuses to avoid refunding me. The tiring process took endless months, and who replied to my emails were always some idiots from a call center somewhere in India. Eventually I was never refunded since kiwi.com alleged that I should have read the small prints, which say, that by booking an alternative flight i would surrender all the rights to a refund. All in all Kiwi.com is a very murky company. I will never ever book anything with them again. They are just a scam with the loveliest website ever, they even look like legit, but oh boy, once you get trapped by them you’ll deeply regret ever having messed with these crooks.