STAY AWAY. Giving 1 star is generous!! If I could give 0/5 I would. I booked a flight for my mum. She suddenly passed away from a heart attack and these guys told me I would be ‘optionally cancelling’ the flight and get €10 refund (Paid £535 for the flight). I phoned Air NZ the airline carrier and they said they do refunds due to bereavement of the passenger and that the travel agent would need to submit a form. I phoned multiple times. Every single phone call was agonising and every person I spoke to were unhelpful. NEVER EVER USE THIS COMPANY AS THEY WILL TAKE YOUR MONEY AND NEVER GIVE IT BACK.